Turn returns into retained revenue.
ReturnFlow AI stops bracketing at checkout, negotiates keep-it cash offers, and rewrites your PDPs so future customers pick the right size the first time. Built on Shopify Functions. Installed in 3 minutes.
- sarah@…Runs small · order value $85Kept$28 cashaccepted
- james@…Changed mind · order value $120Kept$144 creditaccepted
- priya@…Defective · order value $220ApprovedFull refundauto
- jordan@…Bracketing · order value $156StoppedBlocked at cartaccepted
Kill bracketing — before the label prints.
A Shopify Function watches every cart in real time. When a buyer adds the same product in two or more sizes, we block checkout with an inline size-assistant nudge. No return shipping. No restocking labor. No frozen inventory.
- Cart Checkout Validation Function — native Shopify Function, sub-5ms decision
- Cart Transform Function — stamps bracketing scores onto every line
- Checkout UI Extension — Polaris Web Components — matches merchant theme
- Ack attribute lets shoppers proceed — one click, no dead ends
Try our AI Size Assistant — pick the right fit the first time and avoid the return trip. Free express shipping.
Pay them to keep it — when the math says yes.
Our AI calculates the exact cost-to-process for every return — shipping, labor, restocking, liquidation loss. If reverse logistics would cost more than the item is worth, we offer your customer instant cash to keep it. No physical return.
- Claude Haiku 4.5 — 500ms SLA, prompt-cached, streaming
- Break-even guaranteed — every offer capped below true cost-to-process
- Bonus-multiplier credit — $100 refund → $120 store credit (1.15×–1.25×)
- Deterministic fallback — Claude outage → rule-based offer, never blocks the customer
Hey Sarah — we'd rather not put you through a return trip for this one. You can keep the Merino Crew and we'll send you $28.00 in cash. If you'd like a little extra to spend with us, take $33.60 in store credit instead.
Your PDPs get smarter — every week.
Every return reason flows into a per-SKU diagnostic. When 8% of a variant's buyers return it because "it runs small," we auto-inject a live fit warning onto the product page — permanently reducing future returns for that SKU.
- Rolling 30-day window — per variant, aggregated by return reason
- Auto-written metafield — custom.sizing_warning via Admin GraphQL
- Theme app extension — renders on your existing PDPs, no theme edits
- Supplier defect reports — downloadable CSV for factory chargebacks
This item runs small — consider sizing up. 14% of buyers in the last 30 days returned it for being too tight.
VIPs get instant refunds. Wardrobers don't.
Real-time LTV scoring segments every return into fast lane or manual review. Your top 5% of customers get refund-on-scan. Serial returners, wardrobers, and image-reuse fraudsters get flagged before a dollar leaves your account.
- Percentile-based tiering — p90 spend = VIP, p99 = Platinum, computed nightly
- Computer vision inspection — photo verification for damaged claims, image-reuse detection
- Predictive Churn Intercept — auto-issues $30 apology credit before high-LTV churn
- AI Return Reviewer — Claude ranks every flagged return — approve, deny, or request info
A weekly briefing — written for your CFO.
Claude Haiku writes a plain-English summary of every metric that moved this week — margin preserved, keep-its resolved, SKUs flagged, churn saves, CO₂ avoided. Below it, four opportunity cards prescribe the next move with dollar impact.
- Real period-over-period deltas — not vanity metrics — actual current vs prior 30d
- AI Opportunities panel — 4 prescriptive cards with estimated $ impact each
- Scope 3 carbon report — board-ready CSV for annual ESG disclosures
- Klaviyo + Attentive sync — return diagnostics flow to marketing profiles
You resolved 47 returns via Keep-It offers — 3× your rate last month. Two SKUs (SS-024, DR-891) crossed the size-return threshold and now show fit warnings on your PDPs.
Everything Shopify Plus needs.
Positioned as revenue-defense infrastructure — not a $29/mo utility.
Predictive Churn Intercept
Detects when your best customers are about to churn. Auto-issues apology credits before they leave.
Printerless QR Returns
Box-free drop-offs at 40,000+ FedEx and UPS locations. No labels, no printers.
Scope 3 ESG Reporting
Certified CO₂-saved reports for your annual sustainability filing. Board-ready CSV export.
Helpdesk Zero-Portal
Gorgias and Zendesk native. Customers resolve returns inside the reply thread.
Secondary Market Routing
ThredUp, eBay, and P2P adapters. Recover 30-70% of every 'opened' item's value.
CV Fraud Inspection
Auto-scan uploaded photos for wardrobing, image reuse, and package mismatch.
vs. Loop, AfterShip, and Returnly.
Real math on a $5M/year store.
Based on average apparel category unit economics.
Pay for the margin we protect.
Start free. Upgrade when you're saving more than you're spending.
- Cart bracketing intercept
- PDP size-warning theme block
- Executive dashboard
- Self-serve return portal
- Weekly AI briefing
- Everything in Free
- Return-to-Cart cross-sells
- Bonus store-credit multipliers
- CV photo upload + fraud signals
- Klaviyo / Attentive CRM sync
- Everything in Growth
- Keep-It AI negotiation agent
- LTV VIP fast-lane
- Printerless QR returns (FedEx/UPS)
- AI Return Reviewer
- SKU supplier-defect reports (CSV)
- Everything in Pro
- Predictive Churn Intercept + apology credits
- Secondary market routing
- Scope 3 ESG carbon reports
- Helpdesk zero-portal (Gorgias, Zendesk)
- Supplier chargeback automation
- Custom carrier APIs + 3PL integrations
- Dedicated success manager + SLAs
Stop paying to print away your margin.
Install in 3 minutes. Free starter tier. Cancel anytime. No credit card required to begin.